Thanks for your feedback, Tom. We're glad to hear you like the design, though we're sorry about the grinding sound you’re experiencing. It’s definitely not something you should expect, and we understand how that can be frustrating. Sometimes, a quick cleaning or minor adjustment can help, but if the issue continues, please reach out to our support team so we can look into options to get your reel performing smoothly. We appreciate you bringing this to our attention!

I’m sorry to hear about the issues you’re having with the reel right out of the box. That’s definitely not the experience we want for our customers. We'd be happy to make this right—please reach out to our support team so we can resolve the issue quickly. And thank you for your feedback.

Thanks for sharing your feedback on your Origin O1 reel, Mike. We're glad to hear it's working well for you so far. We hope it continues to meet your expectations in the long run!