Click here to login to your account and manage every aspect of your subscription. 

Your subscription will automatically renew unless you choose to skip a month, pause your subscription or cancel it. 

If you pre-paid for a multi-month subscription, you can cancel at any time during the duration of your subscription. The rest of your subscription will be fulfilled, but will not auto renew.

Your order will typically ship within 2-3 business days and you will receive a tracking number via email when we ship your order.

Click here to login to your account and get your tracking information.

Simply contact our Customer Support Team and we'll initiate a package trace for you.  Typically if a box is re-routed or delayed by Fedex, UPS or USPS while in transit, a simple trace will help us find it and get it safely back to you.

As long as your order has not shipped, you can update your shipping address by clicking  here and updating your shipping address on file.  If you have an order pending fulfillment, please contact our Customer Service Team immediately via email. 

No.  At this time we only ship within the United States.

All subscription box sales are final and are non-refundable.

All merchandise purchases are non-refundable. If you receive your shipment and it is not correct (i.e. size or color is not what you purchased), contact our MONSTERBASS Support Team and we will do everything we can to make it right.

Our shopping platform will ship to the address that YOU provide.  If you enter an incorrect address or move without notifying us, we are unable to replace your order. 

Our system keeps a log of every Account Update you make for record keeping purposes.